{"logs":["[2026-11-04 18:24:55] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 995.24, \"phone\": \"5547936184112\", \"number\": \"5547936184112\", \"ticketId\": 40787, \"messageId\": \"wamid.HBgNNTU0NzkzNjE4NDExMhUCABIYIEFDMzgxOThENUQwNTkzRUNCMUFDOTg0NTA1NkJFQTMwAA==\", \"contactName\": null, \"input_message\": \"Oi\", \"reply\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"message\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"body\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"output\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"text\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"replies\": [\"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40787, \"status\": 200, \"elapsed_ms\": 948.28, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"5547936184112\\\",\\\"wa_id\\\":\\\"5547936184112\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgNNTU0NzkzNjE4NDExMhUCABEYFENFMDE5QkQ4NENEQjU0RDk2QTc4AA==\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 18:34:14] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"5547933816352\", \"from_user_id\": \"BR.2255865309147304\", \"id\": \"wamid.HBgNNTU0NzkzMzgxNjM1MhUCABIYFjNFQjAzNzg3NzVFOUY5OTY2OEZFNTIA\", \"timestamp\": \"1793817251\", \"text\": {\"body\": \"oii\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041115341340789\", \"id\": 40789, \"status\": \"pending\", \"unreadMessages\": 1, \"lastMessage\": \"oii\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793817254289, \"lastMessageReceived\": 1793817254289, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 33620, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T18:34:13.835Z\", \"updatedAt\": \"2026-11-04T18:34:14.289Z\", \"contact\": {\"id\": 33620, \"name\": \"Leandra Baptista \ud83d\ude0a\", \"number\": \"5547933816352\", \"lid\": \"52708711096516\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/534427787_1870042593717346_3991213001113253018_n.jpg?ccb=11-4&oh=01_Q5Aa5wH3qm-zsi2FUs5h5Uznf-QO9QjzicEBW2rPQ6CHiwDAbw&oe=6AEC851C&_nc_sid=5e03e0&_nc_cat=108\", \"pushname\": \"Leandra Baptista \ud83d\ude0a\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.2255865309147304\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": true, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-10-26T14:26:08.229Z\", \"updatedAt\": \"2026-11-04T18:10:40.629Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 18:34:14] [IGNORED_WEBHOOK] {\"should_send\": false, \"ignored\": true, \"reason\": \"ignored_number:5547933816352\", \"phone\": \"5547933816352\", \"ticketId\": 40789, \"messageId\": null}","[2026-11-04 18:34:14] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgNNTU0NzkzMzgxNjM1MhUCABIYFjNFQjAzNzg3NzVFOUY5OTY2OEZFNTIA\", \"text\": \"oii\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40789, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 33620, \"name\": \"Leandra Baptista \ud83d\ude0a\", \"number\": \"5547933816352\", \"lid\": \"52708711096516\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.2255865309147304\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 18:34:14] [IGNORED_WEBHOOK] {\"should_send\": false, \"ignored\": true, \"reason\": \"ignored_number:5547933816352\", \"phone\": \"5547933816352\", \"ticketId\": 40789, \"messageId\": \"wamid.HBgNNTU0NzkzMzgxNjM1MhUCABIYFjNFQjAzNzg3NzVFOUY5OTY2OEZFNTIA\"}","[2026-11-04 18:36:47] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"554797349023\", \"from_user_id\": \"BR.1478530837453375\", \"id\": \"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAEhgWM0VCMDU4MURDODMyNkFDRTRCOUZEQwA=\", \"timestamp\": \"1793817404\", \"text\": {\"body\": \"Opa\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041115364740790\", \"id\": 40790, \"status\": \"pending\", \"unreadMessages\": 1, \"lastMessage\": \"Opa\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793817407739, \"lastMessageReceived\": 1793817407739, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 27328, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T18:36:47.491Z\", \"updatedAt\": \"2026-11-04T18:36:47.740Z\", \"contact\": {\"id\": 27328, \"name\": \"Suporte\", \"number\": \"554797349023\", \"lid\": \"227067052437522\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/848751104_1761425628475419_1916361637896416602_n.jpg?ccb=11-4&oh=01_Q5Aa5wFEmInd7p4n0xlPsZJuNdUcaoqrw8nZN6pbrjqgNEomYQ&oe=6AEC9171&_nc_sid=5e03e0&_nc_cat=104\", \"pushname\": \"Suporte\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1478530837453375\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": true, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-08-25T20:48:06.162Z\", \"updatedAt\": \"2026-11-04T18:36:47.421Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 18:36:47] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"554797349023\", \"ticketId\": 40790}","[2026-11-04 18:36:47] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAEhgWM0VCMDU4MURDODMyNkFDRTRCOUZEQwA=\", \"text\": \"Opa\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40790, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 27328, \"name\": \"Suporte\", \"number\": \"554797349023\", \"lid\": \"227067052437522\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1478530837453375\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 18:36:48] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 972.93, \"phone\": \"554797349023\", \"number\": \"554797349023\", \"ticketId\": 40790, \"messageId\": \"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAEhgWM0VCMDU4MURDODMyNkFDRTRCOUZEQwA=\", \"contactName\": null, \"input_message\": \"Opa\", \"reply\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"message\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"body\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"output\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"text\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"replies\": [\"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40790, \"status\": 200, \"elapsed_ms\": 933.06, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554797349023\\\",\\\"wa_id\\\":\\\"554797349023\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAERgUQ0VCOUNBMEZDQjg3OTMwNTgyMkUA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 18:36:49] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"554797349023\", \"from_user_id\": \"BR.1478530837453375\", \"id\": \"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAEhgWM0VCMDczMjM2MkM1NEVEQjUwRUYwMAA=\", \"timestamp\": \"1793817407\", \"text\": {\"body\": \"boa tarde\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041115364740790\", \"id\": 40790, \"status\": \"pending\", \"unreadMessages\": 2, \"lastMessage\": \"boa tarde\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793817409698, \"lastMessageReceived\": 1793817409698, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 27328, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T18:36:47.491Z\", \"updatedAt\": \"2026-11-04T18:36:49.699Z\", \"contact\": {\"id\": 27328, \"name\": \"Suporte\", \"number\": \"554797349023\", \"lid\": \"227067052437522\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/848751104_1761425628475419_1916361637896416602_n.jpg?ccb=11-4&oh=01_Q5Aa5wFEmInd7p4n0xlPsZJuNdUcaoqrw8nZN6pbrjqgNEomYQ&oe=6AEC9171&_nc_sid=5e03e0&_nc_cat=104\", \"pushname\": \"Suporte\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1478530837453375\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": true, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-08-25T20:48:06.162Z\", \"updatedAt\": \"2026-11-04T18:36:47.421Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 18:36:49] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"554797349023\", \"ticketId\": 40790}","[2026-11-04 18:36:49] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAEhgWM0VCMDczMjM2MkM1NEVEQjUwRUYwMAA=\", \"text\": \"boa tarde\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40790, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 27328, \"name\": \"Suporte\", \"number\": \"554797349023\", \"lid\": \"227067052437522\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1478530837453375\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 18:36:50] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 961.97, \"phone\": \"554797349023\", \"number\": \"554797349023\", \"ticketId\": 40790, \"messageId\": \"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAEhgWM0VCMDczMjM2MkM1NEVEQjUwRUYwMAA=\", \"contactName\": null, \"input_message\": \"boa tarde\", \"reply\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"message\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"body\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"output\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"text\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"replies\": [\"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40790, \"status\": 200, \"elapsed_ms\": 917.57, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554797349023\\\",\\\"wa_id\\\":\\\"554797349023\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzk3MzQ5MDIzFQIAERgUQ0U4MDY5N0UwRjAzQjcyNkQ3NzYA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 18:37:12] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU0Nzk2MzY0MDYyFQIAEhgUM0ExMDRBN0VDMjVGQUFGNzY5MDEA\", \"text\": \"Oi\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40791, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 33906, \"name\": \"Djoni\", \"number\": \"554796364062\", \"lid\": \"\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1490431552939033\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 18:37:12] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"554796364062\", \"from_user_id\": \"BR.1490431552939033\", \"id\": \"wamid.HBgMNTU0Nzk2MzY0MDYyFQIAEhgUM0ExMDRBN0VDMjVGQUFGNzY5MDEA\", \"timestamp\": \"1793817429\", \"text\": {\"body\": \"Oi\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041115371240791\", \"id\": 40791, \"status\": \"pending\", \"unreadMessages\": 1, \"lastMessage\": \"Oi\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793817432517, \"lastMessageReceived\": 1793817432517, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 33906, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T18:37:12.264Z\", \"updatedAt\": \"2026-11-04T18:37:12.517Z\", \"contact\": {\"id\": 33906, \"name\": \"Djoni\", \"number\": \"554796364062\", \"lid\": null, \"email\": \"\", \"profilePicUrl\": null, \"pushname\": \"Djoni\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1490431552939033\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": false, \"isLid\": false, \"isWAContact\": true, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-11-04T18:37:12.166Z\", \"updatedAt\": \"2026-11-04T18:37:12.166Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 18:37:12] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"554796364062\", \"ticketId\": 40791}","[2026-11-04 18:37:13] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 1151.56, \"phone\": \"554796364062\", \"number\": \"554796364062\", \"ticketId\": 40791, \"messageId\": \"wamid.HBgMNTU0Nzk2MzY0MDYyFQIAEhgUM0ExMDRBN0VDMjVGQUFGNzY5MDEA\", \"contactName\": null, \"input_message\": \"Oi\", \"reply\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"message\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"body\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"output\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"text\": \"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\", \"replies\": [\"Ol\u00e1! Seja bem-vindo ao canal oficial de atendimento da *Forty Cobran\u00e7as*.\\n\\nComo podemos ajudar voc\u00ea hoje?\\n\\n1\ufe0f\u20e3 *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\n2\ufe0f\u20e3 *Falar com atendente*\\n\\nPor favor, digite *1* para Auto Negocia\u00e7\u00e3o ou *2* para falar com um atendente.\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40791, \"status\": 200, \"elapsed_ms\": 1111.38, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554796364062\\\",\\\"wa_id\\\":\\\"554796364062\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzk2MzY0MDYyFQIAERgUQ0UzREE4QUM3Q0VCNzJBREU4MTAA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 18:42:27] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU0Nzg4MDM3Mzg3FQIAEhggQTVFMUI0MUU3N0U2Nzg3NUQxODZCQzI0N0FENzk1NDkA\", \"text\": \"Opa\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40793, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 22528, \"name\": \"5547988037387\", \"number\": \"554788037387\", \"lid\": \"244259336777835\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.26795489420111747\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 18:42:27] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"554788037387\", \"from_user_id\": \"BR.26795489420111747\", \"id\": \"wamid.HBgMNTU0Nzg4MDM3Mzg3FQIAEhggQTVFMUI0MUU3N0U2Nzg3NUQxODZCQzI0N0FENzk1NDkA\", \"timestamp\": \"1793817745\", \"text\": {\"body\": \"Opa\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041115422740793\", \"id\": 40793, \"status\": \"pending\", \"unreadMessages\": 1, \"lastMessage\": \"Opa\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793817747528, \"lastMessageReceived\": 1793817747528, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 22528, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T18:42:27.205Z\", \"updatedAt\": \"2026-11-04T18:42:27.528Z\", \"contact\": {\"id\": 22528, \"name\": \"5547988037387\", \"number\": \"554788037387\", \"lid\": \"244259336777835\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/756430553_1555053375471892_3476051429957345727_n.jpg?ccb=11-4&oh=01_Q5Aa6AGm9XIkhjSPlujDq0z-QWBZL4h2VkHdFJAywhWMKWlEtw&oe=6AF84727&_nc_sid=5e03e0&_nc_cat=103\", \"pushname\": \"Eduardo\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.26795489420111747\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": false, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-05-15T18:06:50.784Z\", \"updatedAt\": \"2026-11-04T18:20:27.301Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 18:42:27] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"554788037387\", \"ticketId\": 40793}","[2026-11-04 18:42:28] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 1007.64, \"phone\": \"554788037387\", \"number\": \"554788037387\", \"ticketId\": 40793, \"messageId\": \"wamid.HBgMNTU0Nzg4MDM3Mzg3FQIAEhggQTVFMUI0MUU3N0U2Nzg3NUQxODZCQzI0N0FENzk1NDkA\", \"contactName\": null, \"input_message\": \"Opa\", \"reply\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"message\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"body\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"output\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"text\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"replies\": [\"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40793, \"status\": 200, \"elapsed_ms\": 963.87, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554788037387\\\",\\\"wa_id\\\":\\\"554788037387\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzg4MDM3Mzg3FQIAERgUQ0UxRjZDMEVDOTMwRjlEQThGMEYA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 18:42:33] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"556892180895\", \"from_user_id\": \"BR.2951633631902272\", \"id\": \"wamid.HBgMNTU2ODkyMTgwODk1FQIAEhggQUMwNjk1ODYyQzIyOTZGNjhDMDEwQTk5RUQxNUIyQzIA\", \"timestamp\": \"1793817750\", \"text\": {\"body\": \"LOU\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041115423340794\", \"id\": 40794, \"status\": \"pending\", \"unreadMessages\": 1, \"lastMessage\": \"LOU\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793817753795, \"lastMessageReceived\": 1793817753795, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 25750, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T18:42:33.549Z\", \"updatedAt\": \"2026-11-04T18:42:33.795Z\", \"contact\": {\"id\": 25750, \"name\": \"Eduardo\", \"number\": \"556892180895\", \"lid\": \"239491772088536\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/538357796_1104024514773637_3001575026929310466_n.jpg?ccb=11-4&oh=01_Q5Aa5wHcVEIs99zsTqOX7q_xW6jWCoIvf3UeAwtbZ9k8xjR2zQ&oe=6AEC97A3&_nc_sid=5e03e0&_nc_cat=107\", \"pushname\": \"Eduardo\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.2951633631902272\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": true, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-07-08T21:27:40.077Z\", \"updatedAt\": \"2026-10-28T13:00:33.408Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 18:42:33] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"556892180895\", \"ticketId\": 40794}","[2026-11-04 18:42:33] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU2ODkyMTgwODk1FQIAEhggQUMwNjk1ODYyQzIyOTZGNjhDMDEwQTk5RUQxNUIyQzIA\", \"text\": \"LOU\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40794, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 25750, \"name\": \"Eduardo\", \"number\": \"556892180895\", \"lid\": \"239491772088536\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.2951633631902272\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 18:42:34] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 850.84, \"phone\": \"556892180895\", \"number\": \"556892180895\", \"ticketId\": 40794, \"messageId\": \"wamid.HBgMNTU2ODkyMTgwODk1FQIAEhggQUMwNjk1ODYyQzIyOTZGNjhDMDEwQTk5RUQxNUIyQzIA\", \"contactName\": null, \"input_message\": \"LOU\", \"reply\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"message\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"body\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"output\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"text\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"replies\": [\"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40794, \"status\": 200, \"elapsed_ms\": 805.31, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"556892180895\\\",\\\"wa_id\\\":\\\"556892180895\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU2ODkyMTgwODk1FQIAERgUQ0VEMDEwODg0RUM1QzAzRjc1MDcA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 19:10:23] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"5547920007078\", \"from_user_id\": \"BR.1669482907875095\", \"id\": \"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABIYFjNFQjBBMjFFRjJERjMyMzlCQkQyNzYA\", \"timestamp\": \"1793819420\", \"text\": {\"body\": \"oii\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041116102340799\", \"id\": 40799, \"status\": \"pending\", \"unreadMessages\": 1, \"lastMessage\": \"oii\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793819423862, \"lastMessageReceived\": 1793819423862, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 33910, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T19:10:23.616Z\", \"updatedAt\": \"2026-11-04T19:10:23.863Z\", \"contact\": {\"id\": 33910, \"name\": \"manu\", \"number\": \"5547920007078\", \"lid\": null, \"email\": \"\", \"profilePicUrl\": null, \"pushname\": \"manu\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1669482907875095\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": false, \"isLid\": false, \"isWAContact\": true, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-11-04T19:10:23.538Z\", \"updatedAt\": \"2026-11-04T19:10:23.538Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 19:10:23] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"5547920007078\", \"ticketId\": 40799}","[2026-11-04 19:10:23] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABIYFjNFQjBBMjFFRjJERjMyMzlCQkQyNzYA\", \"text\": \"oii\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40799, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 33910, \"name\": \"manu\", \"number\": \"5547920007078\", \"lid\": \"\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1669482907875095\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 19:10:24] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 1015.14, \"phone\": \"5547920007078\", \"number\": \"5547920007078\", \"ticketId\": 40799, \"messageId\": \"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABIYFjNFQjBBMjFFRjJERjMyMzlCQkQyNzYA\", \"contactName\": null, \"input_message\": \"oii\", \"reply\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"message\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"body\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"output\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"text\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"replies\": [\"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40799, \"status\": 200, \"elapsed_ms\": 970.33, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"5547920007078\\\",\\\"wa_id\\\":\\\"5547920007078\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABEYFENFMkFEOEYxRTM2OUFERDIxQTg5AA==\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 19:10:43] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"554788815414\", \"from_user_id\": \"BR.1681190163630933\", \"id\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDc5MzRBNThBNkQxQ0ZDNEFCNgA=\", \"timestamp\": \"1793819439\", \"text\": {\"body\": \"ooooooooooi\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041116104240801\", \"id\": 40801, \"status\": \"pending\", \"unreadMessages\": 1, \"lastMessage\": \"ooooooooooi\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793819443118, \"lastMessageReceived\": 1793819443118, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 33637, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T19:10:42.837Z\", \"updatedAt\": \"2026-11-04T19:10:43.119Z\", \"contact\": {\"id\": 33637, \"name\": \"Iasmin\", \"number\": \"554788815414\", \"lid\": \"30425581916382\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/700631752_1633221298205010_4904993938965007116_n.jpg?ccb=11-4&oh=01_Q5Aa5wH0kNftWidYkyEPhrpgRCEws7cGoIJgA-hCsAisOaROlw&oe=6AECA030&_nc_sid=5e03e0&_nc_cat=111\", \"pushname\": \"Iasmin\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1681190163630933\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": true, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-10-26T17:57:43.892Z\", \"updatedAt\": \"2026-11-04T19:10:42.733Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 19:10:43] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"554788815414\", \"ticketId\": 40801}","[2026-11-04 19:10:43] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDc5MzRBNThBNkQxQ0ZDNEFCNgA=\", \"text\": \"ooooooooooi\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40801, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 33637, \"name\": \"Iasmin\", \"number\": \"554788815414\", \"lid\": \"30425581916382\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1681190163630933\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 19:10:44] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 906.64, \"phone\": \"554788815414\", \"number\": \"554788815414\", \"ticketId\": 40801, \"messageId\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDc5MzRBNThBNkQxQ0ZDNEFCNgA=\", \"contactName\": null, \"input_message\": \"ooooooooooi\", \"reply\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"message\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"body\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"output\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"text\": \"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\", \"replies\": [\"Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"1 - Auto Negociar\", \"2 - Atendente\"], \"ticketId\": 40801, \"status\": 200, \"elapsed_ms\": 860.78, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554788815414\\\",\\\"wa_id\\\":\\\"554788815414\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAERgUQ0UwNUMyMUYwQkFDNEM1NDNGMEYA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 19:11:59] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"context\": {\"from\": \"5547936183441\", \"id\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAERgUQ0UwNUMyMUYwQkFDNEM1NDNGMEYA\"}, \"from\": \"554788815414\", \"from_user_id\": \"BR.1681190163630933\", \"id\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDBFQ0YwMjc2NDNGOUVENDY4QQA=\", \"timestamp\": \"1793819515\", \"type\": \"interactive\", \"interactive\": {\"type\": \"button_reply\", \"button_reply\": {\"id\": \"btn1\", \"title\": \"1 - Auto Negociar\"}}}, \"ticket\": {\"protocol\": \"2026041116104240801\", \"id\": 40801, \"status\": \"pending\", \"unreadMessages\": 2, \"lastMessage\": \"Body: Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*, Btn1: 1 - Auto Negociar, Btn2: 2 - Atendente\", \"channel\": \"waba\", \"answered\": true, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": \"1793819444180\", \"lastMessageReceived\": \"1793819443118\", \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 33637, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T19:10:42.837Z\", \"updatedAt\": \"2026-11-04T19:11:59.044Z\", \"contact\": {\"id\": 33637, \"name\": \"Iasmin\", \"number\": \"554788815414\", \"lid\": \"30425581916382\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/700631752_1633221298205010_4904993938965007116_n.jpg?ccb=11-4&oh=01_Q5Aa5wH0kNftWidYkyEPhrpgRCEws7cGoIJgA-hCsAisOaROlw&oe=6AECA030&_nc_sid=5e03e0&_nc_cat=111\", \"pushname\": \"Iasmin\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1681190163630933\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": true, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-10-26T17:57:43.892Z\", \"updatedAt\": \"2026-11-04T19:10:42.733Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}}}","[2026-11-04 19:11:59] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDBFQ0YwMjc2NDNGOUVENDY4QQA=\", \"text\": \"1 - Auto Negociar\", \"media\": false, \"type\": \"interactive\"}, \"ticket\": {\"id\": 40801, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 33637, \"name\": \"Iasmin\", \"number\": \"554788815414\", \"lid\": \"30425581916382\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1681190163630933\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 19:11:59] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 892.64, \"phone\": \"554788815414\", \"number\": \"554788815414\", \"ticketId\": 40801, \"messageId\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDBFQ0YwMjc2NDNGOUVENDY4QQA=\", \"contactName\": null, \"input_message\": \"1 - Auto Negociar\", \"reply\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"message\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"body\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"output\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"text\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"replies\": [\"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"2 - Atendente\"], \"ticketId\": 40801, \"status\": 200, \"elapsed_ms\": 853.18, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554788815414\\\",\\\"wa_id\\\":\\\"554788815414\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAERgUQ0VBMkMwMkVCMDU1NjEwNzY1REMA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 19:12:00] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 1068.24, \"phone\": \"554788815414\", \"number\": \"554788815414\", \"ticketId\": 40801, \"messageId\": null, \"contactName\": null, \"input_message\": \"1 - Auto Negociar\", \"reply\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"message\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"body\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"output\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"text\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"replies\": [\"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"2 - Atendente\"], \"ticketId\": 40801, \"status\": 200, \"elapsed_ms\": 1027.4, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554788815414\\\",\\\"wa_id\\\":\\\"554788815414\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAERgUQ0UwMjkxNjc2MDc1NzU0QzJGMTMA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 19:12:04] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDBERTEzQTVBQkQ3MzBCM0VERgA=\", \"text\": \"oi\", \"media\": false, \"type\": \"text\"}, \"ticket\": {\"id\": 40801, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 33637, \"name\": \"Iasmin\", \"number\": \"554788815414\", \"lid\": \"30425581916382\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1681190163630933\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 19:12:04] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"from\": \"554788815414\", \"from_user_id\": \"BR.1681190163630933\", \"id\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDBERTEzQTVBQkQ3MzBCM0VERgA=\", \"timestamp\": \"1793819520\", \"text\": {\"body\": \"oi\"}, \"type\": \"text\"}, \"ticket\": {\"protocol\": \"2026041116104240801\", \"id\": 40801, \"status\": \"pending\", \"unreadMessages\": 3, \"lastMessage\": \"oi\", \"channel\": \"waba\", \"answered\": false, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": 1793819524599, \"lastMessageReceived\": 1793819524599, \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 33637, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T19:10:42.837Z\", \"updatedAt\": \"2026-11-04T19:12:04.599Z\", \"contact\": {\"id\": 33637, \"name\": \"Iasmin\", \"number\": \"554788815414\", \"lid\": \"30425581916382\", \"email\": \"\", \"profilePicUrl\": \"https://pps.whatsapp.net/v/t61.24694-24/700631752_1633221298205010_4904993938965007116_n.jpg?ccb=11-4&oh=01_Q5Aa5wH0kNftWidYkyEPhrpgRCEws7cGoIJgA-hCsAisOaROlw&oe=6AECA030&_nc_sid=5e03e0&_nc_cat=111\", \"pushname\": \"Iasmin\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1681190163630933\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": true, \"isLid\": false, \"isWAContact\": false, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-10-26T17:57:43.892Z\", \"updatedAt\": \"2026-11-04T19:10:42.733Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}, \"isCreated\": true}}","[2026-11-04 19:12:04] [IGNORED_EMPTY] {\"should_send\": false, \"ignored\": true, \"reason\": \"missing_phone_or_text_message\", \"phone\": \"554788815414\", \"ticketId\": 40801}","[2026-11-04 19:12:05] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 829.55, \"phone\": \"554788815414\", \"number\": \"554788815414\", \"ticketId\": 40801, \"messageId\": \"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAEhgWM0VCMDBERTEzQTVBQkQ3MzBCM0VERgA=\", \"contactName\": null, \"input_message\": \"oi\", \"reply\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"message\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"body\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"output\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"text\": \"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\", \"replies\": [\"Perfeito! Por favor, digite o seu *CPF ou CNPJ completo* (somente n\u00fameros) para localizarmos o seu cadastro e verificar se constam d\u00e9bitos:\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendButtonWABA\", \"buttons\": [\"2 - Atendente\"], \"ticketId\": 40801, \"status\": 200, \"elapsed_ms\": 826.78, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"messaging_product\\\":\\\"whatsapp\\\",\\\"contacts\\\":[{\\\"input\\\":\\\"554788815414\\\",\\\"wa_id\\\":\\\"554788815414\\\"}],\\\"messages\\\":[{\\\"id\\\":\\\"wamid.HBgMNTU0Nzg4ODE1NDE0FQIAERgUQ0VBNThEQzg1QzNCMjY2MDUzM0YA\\\"}]}}\"}, \"multichat_queue_transfer\": null}","[2026-11-04 19:12:16] [INCOMING_WEBHOOK] {\"method\": \"message\", \"msg\": {\"context\": {\"from\": \"5547936183441\", \"id\": \"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABEYFENFMkFEOEYxRTM2OUFERDIxQTg5AA==\"}, \"from\": \"5547920007078\", \"from_user_id\": \"BR.1669482907875095\", \"id\": \"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABIYFjNFQjA0NjQ4QzRENTcxMTZFRkJBOTIA\", \"timestamp\": \"1793819533\", \"type\": \"interactive\", \"interactive\": {\"type\": \"button_reply\", \"button_reply\": {\"id\": \"btn2\", \"title\": \"2 - Atendente\"}}}, \"ticket\": {\"protocol\": \"2026041116102340799\", \"id\": 40799, \"status\": \"pending\", \"unreadMessages\": 2, \"lastMessage\": \"Body: Por favor, selecione uma op\u00e7\u00e3o v\u00e1lida para continuarmos:\\n\\nDigite *1* para *Auto negocia\u00e7\u00e3o / Consultar d\u00e9bitos no CPF*\\nDigite *2* para *Falar com atendente*, Btn1: 1 - Auto Negociar, Btn2: 2 - Atendente\", \"channel\": \"waba\", \"answered\": true, \"isGroup\": false, \"isActiveDemand\": false, \"isFarewellMessage\": false, \"queuePositionSent\": false, \"lastInteractionBot\": null, \"botRetries\": 0, \"closedAt\": null, \"lastMessageAt\": \"1793819424931\", \"lastMessageReceived\": \"1793819423862\", \"rescueWindowSended\": false, \"startedAttendanceAt\": null, \"firstAssignedAt\": null, \"firstAgentReplyAt\": null, \"lastPauseAt\": null, \"totalPauseTime\": \"0\", \"isPaused\": false, \"autoPauseMode\": false, \"pauseReason\": null, \"userId\": null, \"contactId\": 33910, \"whatsappId\": 201, \"autoReplyId\": null, \"stepAutoReplyId\": null, \"chatFlowId\": null, \"stepChatFlow\": null, \"queueId\": null, \"tenantId\": 18, \"externalRef\": null, \"mlClaimId\": null, \"parentTicketId\": null, \"sentiment\": null, \"sentimentSummary\": null, \"sentimentAnalyzedAt\": null, \"apiConfig\": null, \"chatbotRoute\": null, \"aiActions\": null, \"aiAgentId\": null, \"botReopenOverride\": null, \"closedByUserId\": null, \"lmStatus\": false, \"geminiStatus\": false, \"deepseekStatus\": false, \"qwenStatus\": false, \"claudeStatus\": false, \"grokStatus\": false, \"ollamaStatus\": false, \"typebotStatus\": false, \"typebotSessionId\": null, \"chatgptStatus\": false, \"dialogflowStatus\": false, \"difySessionId\": null, \"difyStatus\": false, \"threadId\": null, \"runId\": null, \"aiEngine\": null, \"outOpenHoursTries\": null, \"reasons\": null, \"value\": null, \"firstCall\": true, \"firstWarning\": true, \"lastCall\": false, \"lastCallChatbot\": true, \"chatflowTransfer\": false, \"botStopped\": false, \"typebotUrl\": null, \"typebotName\": null, \"typebotOff\": null, \"typebotRestart\": null, \"chatgptPrompt\": null, \"assistantId\": null, \"chatgptApiKey\": null, \"chatgptOrganizationId\": null, \"chatgptOff\": null, \"difyUrl\": null, \"difyType\": null, \"difyKey\": null, \"difyOff\": null, \"difyRestart\": null, \"imported\": null, \"n8nStatus\": true, \"n8nUrl\": null, \"shared\": null, \"userIdArray\": null, \"groupUserIdArray\": null, \"contextVariables\": {}, \"createdAt\": \"2026-11-04T19:10:23.616Z\", \"updatedAt\": \"2026-11-04T19:12:16.019Z\", \"contact\": {\"id\": 33910, \"name\": \"manu\", \"number\": \"5547920007078\", \"lid\": null, \"email\": \"\", \"profilePicUrl\": null, \"pushname\": \"manu\", \"telegramId\": null, \"messengerId\": null, \"webchatId\": null, \"instagramPK\": null, \"hubSms\": null, \"hubTelegram\": null, \"hubWhatsapp\": null, \"hubWidget\": null, \"hubWebchat\": null, \"hubEmail\": null, \"mercadolivreId\": null, \"hubMercadolivre\": null, \"hubTiktok\": null, \"linkedinId\": null, \"youtubeChannelId\": null, \"tiktokId\": null, \"hubLikedin\": null, \"hubOlx\": null, \"hubIfood\": null, \"hubTwitter\": null, \"hubYoutube\": null, \"kanban\": null, \"cpf\": null, \"birthdayDate\": null, \"firstName\": null, \"lastName\": null, \"businessName\": null, \"bsuid\": \"BR.1669482907875095\", \"parentBsuid\": null, \"username\": null, \"cidade\": null, \"estado\": null, \"cep\": null, \"logradouro\": null, \"numeroEndereco\": null, \"complemento\": null, \"bairro\": null, \"isUser\": false, \"isLid\": false, \"isWAContact\": true, \"isGroup\": false, \"blocked\": false, \"chatbotBlocked\": false, \"groupUserIdArray\": null, \"aiSummary\": null, \"aiSummaryTickets\": null, \"aiSummaryGeneratedAt\": null, \"aiSummaryProvider\": null, \"aiSummaryModel\": null, \"tenantId\": 18, \"queueId\": null, \"createdAt\": \"2026-11-04T19:10:23.538Z\", \"updatedAt\": \"2026-11-04T19:10:23.538Z\", \"extraInfo\": [], \"tags\": [], \"wallets\": []}, \"user\": null, \"tenant\": {\"id\": 18, \"useUserBusinessHours\": \"enabled\"}, \"whatsapp\": {\"id\": 201, \"name\": \"API OFICIAL\", \"tokenAPI\": \"1390502824145378\", \"chatFlowId\": null, \"status\": \"CONNECTED\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\", \"tenantId\": 18, \"sendEvaluation\": \"disabled\", \"type\": \"waba\", \"ignoreBussinesHours\": \"disabled\"}}}","[2026-11-04 19:12:16] [INCOMING_WEBHOOK] {\"type\": \"message_n8n\", \"tenantId\": 18, \"content\": {\"messageId\": \"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABIYFjNFQjA0NjQ4QzRENTcxMTZFRkJBOTIA\", \"text\": \"2 - Atendente\", \"media\": false, \"type\": \"interactive\"}, \"ticket\": {\"id\": 40799, \"status\": \"pending\", \"queueId\": \"\", \"userId\": \"\", \"fromMe\": false, \"isGroup\": false}, \"channel\": {\"id\": 201, \"name\": \"API OFICIAL\", \"type\": \"waba\", \"n8nUrl\": \"http://187.41.103.96:5000/webhook/multichat-konfiansa\", \"tokenAPI\": \"1390502824145378\", \"bmToken\": \"EAALZAwTqotoUBSlkLXgbYwXAjmTQcsGSZCchi0hWX1gYLf5RRKFyFJILPUoTOOkJFDScQdZB2XQr0i5fQE8IVjy3ysxkc1CK7TbYIRbNg2sp4l02KA8wwIVuES5x6hqABLgo5jSUZCQ0tVudAioLeHD2tCUxXMYlXJvN6MCsPg84hJeVZBR6axBEG89ZCt2HNfcL4BIq8Mnm9rZCzKIvIVEwwmhxmuBXWk58xQ5oWUJI95DXTWZBnTLRdwbA1v7nlE7VijAmMtVQJK1ozAGLtpB52bSGduAEiKGC9cIXf47TbsZBhDWxN9fHkMPjghmDhzuyW7InJR6zI2XEZD\", \"wabaVersion\": \"25.0\", \"wabaId\": \"2237966113647937\"}, \"contact\": {\"id\": 33910, \"name\": \"manu\", \"number\": \"5547920007078\", \"lid\": \"\", \"tags\": \"\", \"email\": \"\", \"bsuid\": \"BR.1669482907875095\"}, \"user\": {\"id\": \"\", \"name\": \"\"}}","[2026-11-04 19:12:16] [MULTICHAT_QUEUE_TRANSFER] {\"transferred\": true, \"ticketId\": 40799, \"queueId\": 107, \"status\": 200, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"protocol\\\":\\\"2026041116102340799\\\",\\\"id\\\":40799,\\\"status\\\":\\\"pending\\\",\\\"unreadMessages\\\":2,\\\"lastMessage\\\":\\\"2 - Atendente\\\",\\\"channel\\\":\\\"waba\\\",\\\"answered\\\":false,\\\"isGroup\\\":false,\\\"isActiveDemand\\\":false,\\\"isFarewellMessage\\\":false,\\\"queuePositionSent\\\":false,\\\"lastInteractionBot\\\":null,\\\"botRetries\\\":0,\\\"closedAt\\\":null,\\\"lastMessageAt\\\":\\\"1793819536353\\\",\\\"lastMessageReceived\\\":\\\"1793819536056\\\",\\\"rescueWindowSended\\\":false,\\\"startedAttendanceAt\\\":null,\\\"firstAssignedAt\\\":null,\\\"firstAgentReplyAt\\\":null,\\\"lastPauseAt\\\":null,\\\"totalPauseTime\\\":\\\"0\\\",\\\"isPaused\\\":false,\\\"autoPauseMode\\\":false,\\\"pauseReason\\\":null,\\\"userId\\\":null,\\\"contactId\\\":33910,\\\"whatsappId\\\":201,\\\"autoReplyId\\\":null,\\\"stepAutoReplyId\\\":null,\\\"chatFlowId\\\":null,\\\"stepChatFlow\\\":null,\\\"queueId\\\":107,\\\"tenantId\\\":18,\\\"externalRef\\\":null,\\\"mlClaimId\\\":null,\\\"parentTicketId\\\":null,\\\"sentiment\\\":null,\\\"sentimentSummary\\\":null,\\\"sentimentAnalyzedAt\\\":null,\\\"chatbotRoute\\\":null,\\\"aiAgentId\\\":null,\\\"botReopenOverride\\\":null,\\\"closedByUserId\\\":null,\\\"lmStatus\\\":false,\\\"geminiStatus\\\":false,\\\"deepseekStatus\\\":false,\\\"qwenStatus\\\":false,\\\"claudeStatus\\\":false,\\\"grokStatus\\\":false,\\\"ollamaStatus\\\":false,\\\"typebotStatus\\\":false,\\\"chatgptStatus\\\":false,\\\"dialogflowStatus\\\":false,\\\"difyStatus\\\":false,\\\"runId\\\":null,\\\"aiEngine\\\":null,\\\"outOpenHoursTries\\\":null,\\\"reasons\\\":null,\\\"value\\\":null,\\\"firstCall\\\":true,\\\"firstWarning\\\":true,\\\"lastCall\\\":false,\\\"lastCallChatbot\\\":true,\\\"chatflowTransfer\\\":false,\\\"botStopped\\\":false,\\\"typebotName\\\":null,\\\"typebotOff\\\":null,\\\"typebotRestart\\\":null,\\\"chatgptOff\\\":null,\\\"difyType\\\":null,\\\"difyOff\\\":null,\\\"difyRestart\\\":null,\\\"imported\\\":null,\\\"n8nStatus\\\":true,\\\"shared\\\":null,\\\"userIdArray\\\":null,\\\"groupUserIdArray\\\":null,\\\"contextVariables\\\":{},\\\"createdAt\\\":\\\"2026-11-04T19:10:23.616Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:12:16.426Z\\\",\\\"pendingEvaluation\\\":false,\\\"contact\\\":{\\\"id\\\":33910,\\\"name\\\":\\\"manu\\\",\\\"number\\\":\\\"5547920007078\\\",\\\"lid\\\":null,\\\"email\\\":\\\"\\\",\\\"profilePicUrl\\\":null,\\\"pushname\\\":\\\"manu\\\",\\\"telegramId\\\":null,\\\"messengerId\\\":null,\\\"webchatId\\\":null,\\\"instagramPK\\\":null,\\\"hubSms\\\":null,\\\"hubTelegram\\\":null,\\\"hubWhatsapp\\\":null,\\\"hubWidget\\\":null,\\\"hubWebchat\\\":null,\\\"hubEmail\\\":null,\\\"mercadolivreId\\\":null,\\\"hubMercadolivre\\\":null,\\\"hubTiktok\\\":null,\\\"linkedinId\\\":null,\\\"youtubeChannelId\\\":null,\\\"tiktokId\\\":null,\\\"hubLikedin\\\":null,\\\"hubOlx\\\":null,\\\"hubIfood\\\":null,\\\"hubTwitter\\\":null,\\\"hubYoutube\\\":null,\\\"kanban\\\":null,\\\"cpf\\\":null,\\\"birthdayDate\\\":null,\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"businessName\\\":null,\\\"bsuid\\\":\\\"BR.1669482907875095\\\",\\\"parentBsuid\\\":null,\\\"username\\\":null,\\\"cidade\\\":null,\\\"estado\\\":null,\\\"cep\\\":null,\\\"logradouro\\\":null,\\\"numeroEndereco\\\":null,\\\"complemento\\\":null,\\\"bairro\\\":null,\\\"isUser\\\":false,\\\"isLid\\\":false,\\\"isWAContact\\\":true,\\\"isGroup\\\":false,\\\"blocked\\\":false,\\\"chatbotBlocked\\\":false,\\\"groupUserIdArray\\\":null,\\\"aiSummary\\\":null,\\\"aiSummaryTickets\\\":null,\\\"aiSummaryGeneratedAt\\\":null,\\\"aiSummaryProvider\\\":null,\\\"aiSummaryModel\\\":null,\\\"tenantId\\\":18,\\\"queueId\\\":null,\\\"createdAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"extraInfo\\\":[],\\\"tags\\\":[],\\\"wallets\\\":[]},\\\"user\\\":null,\\\"queue\\\":{\\\"id\\\":107,\\\"queue\\\":\\\"Atendimento\\\",\\\"color\\\":\\\"#c800ff\\\"},\\\"whatsapp\\\":{\\\"id\\\":201,\\\"name\\\":\\\"API OFICIAL\\\",\\\"sendEvaluation\\\":\\\"disabled\\\",\\\"wabaId\\\":\\\"2237966113647937\\\",\\\"type\\\":\\\"waba\\\",\\\"tenantId\\\":18,\\\"chatgptModel\\\":null,\\\"wabaVersion\\\":\\\"25.0\\\",\\\"status\\\":\\\"CONNECTED\\\",\\\"ignoreBussinesHours\\\":\\\"disabled\\\",\\\"fbPageId\\\":null,\\\"pixDefaultKey\\\":null,\\\"pixDefaultType\\\":null,\\\"pixDefaultName\\\":null,\\\"pixDefaultMessage\\\":null,\\\"hybridMode\\\":\\\"coexistence\\\"}}}\"}","[2026-11-04 19:12:16] [MULTICHAT_QUEUE_TRANSFER] {\"transferred\": true, \"ticketId\": 40799, \"queueId\": 107, \"status\": 200, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"protocol\\\":\\\"2026041116102340799\\\",\\\"id\\\":40799,\\\"status\\\":\\\"pending\\\",\\\"unreadMessages\\\":2,\\\"lastMessage\\\":\\\"2 - Atendente\\\",\\\"channel\\\":\\\"waba\\\",\\\"answered\\\":false,\\\"isGroup\\\":false,\\\"isActiveDemand\\\":false,\\\"isFarewellMessage\\\":false,\\\"queuePositionSent\\\":false,\\\"lastInteractionBot\\\":null,\\\"botRetries\\\":0,\\\"closedAt\\\":null,\\\"lastMessageAt\\\":\\\"1793819536353\\\",\\\"lastMessageReceived\\\":\\\"1793819536056\\\",\\\"rescueWindowSended\\\":false,\\\"startedAttendanceAt\\\":null,\\\"firstAssignedAt\\\":null,\\\"firstAgentReplyAt\\\":null,\\\"lastPauseAt\\\":null,\\\"totalPauseTime\\\":\\\"0\\\",\\\"isPaused\\\":false,\\\"autoPauseMode\\\":false,\\\"pauseReason\\\":null,\\\"userId\\\":null,\\\"contactId\\\":33910,\\\"whatsappId\\\":201,\\\"autoReplyId\\\":null,\\\"stepAutoReplyId\\\":null,\\\"chatFlowId\\\":null,\\\"stepChatFlow\\\":null,\\\"queueId\\\":107,\\\"tenantId\\\":18,\\\"externalRef\\\":null,\\\"mlClaimId\\\":null,\\\"parentTicketId\\\":null,\\\"sentiment\\\":null,\\\"sentimentSummary\\\":null,\\\"sentimentAnalyzedAt\\\":null,\\\"chatbotRoute\\\":null,\\\"aiAgentId\\\":null,\\\"botReopenOverride\\\":null,\\\"closedByUserId\\\":null,\\\"lmStatus\\\":false,\\\"geminiStatus\\\":false,\\\"deepseekStatus\\\":false,\\\"qwenStatus\\\":false,\\\"claudeStatus\\\":false,\\\"grokStatus\\\":false,\\\"ollamaStatus\\\":false,\\\"typebotStatus\\\":false,\\\"chatgptStatus\\\":false,\\\"dialogflowStatus\\\":false,\\\"difyStatus\\\":false,\\\"runId\\\":null,\\\"aiEngine\\\":null,\\\"outOpenHoursTries\\\":null,\\\"reasons\\\":null,\\\"value\\\":null,\\\"firstCall\\\":true,\\\"firstWarning\\\":true,\\\"lastCall\\\":false,\\\"lastCallChatbot\\\":true,\\\"chatflowTransfer\\\":false,\\\"botStopped\\\":false,\\\"typebotName\\\":null,\\\"typebotOff\\\":null,\\\"typebotRestart\\\":null,\\\"chatgptOff\\\":null,\\\"difyType\\\":null,\\\"difyOff\\\":null,\\\"difyRestart\\\":null,\\\"imported\\\":null,\\\"n8nStatus\\\":true,\\\"shared\\\":null,\\\"userIdArray\\\":null,\\\"groupUserIdArray\\\":null,\\\"contextVariables\\\":{},\\\"createdAt\\\":\\\"2026-11-04T19:10:23.616Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:12:16.426Z\\\",\\\"pendingEvaluation\\\":false,\\\"contact\\\":{\\\"id\\\":33910,\\\"name\\\":\\\"manu\\\",\\\"number\\\":\\\"5547920007078\\\",\\\"lid\\\":null,\\\"email\\\":\\\"\\\",\\\"profilePicUrl\\\":null,\\\"pushname\\\":\\\"manu\\\",\\\"telegramId\\\":null,\\\"messengerId\\\":null,\\\"webchatId\\\":null,\\\"instagramPK\\\":null,\\\"hubSms\\\":null,\\\"hubTelegram\\\":null,\\\"hubWhatsapp\\\":null,\\\"hubWidget\\\":null,\\\"hubWebchat\\\":null,\\\"hubEmail\\\":null,\\\"mercadolivreId\\\":null,\\\"hubMercadolivre\\\":null,\\\"hubTiktok\\\":null,\\\"linkedinId\\\":null,\\\"youtubeChannelId\\\":null,\\\"tiktokId\\\":null,\\\"hubLikedin\\\":null,\\\"hubOlx\\\":null,\\\"hubIfood\\\":null,\\\"hubTwitter\\\":null,\\\"hubYoutube\\\":null,\\\"kanban\\\":null,\\\"cpf\\\":null,\\\"birthdayDate\\\":null,\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"businessName\\\":null,\\\"bsuid\\\":\\\"BR.1669482907875095\\\",\\\"parentBsuid\\\":null,\\\"username\\\":null,\\\"cidade\\\":null,\\\"estado\\\":null,\\\"cep\\\":null,\\\"logradouro\\\":null,\\\"numeroEndereco\\\":null,\\\"complemento\\\":null,\\\"bairro\\\":null,\\\"isUser\\\":false,\\\"isLid\\\":false,\\\"isWAContact\\\":true,\\\"isGroup\\\":false,\\\"blocked\\\":false,\\\"chatbotBlocked\\\":false,\\\"groupUserIdArray\\\":null,\\\"aiSummary\\\":null,\\\"aiSummaryTickets\\\":null,\\\"aiSummaryGeneratedAt\\\":null,\\\"aiSummaryProvider\\\":null,\\\"aiSummaryModel\\\":null,\\\"tenantId\\\":18,\\\"queueId\\\":null,\\\"createdAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"extraInfo\\\":[],\\\"tags\\\":[],\\\"wallets\\\":[]},\\\"user\\\":null,\\\"queue\\\":{\\\"id\\\":107,\\\"queue\\\":\\\"Atendimento\\\",\\\"color\\\":\\\"#c800ff\\\"},\\\"whatsapp\\\":{\\\"id\\\":201,\\\"name\\\":\\\"API OFICIAL\\\",\\\"sendEvaluation\\\":\\\"disabled\\\",\\\"wabaId\\\":\\\"2237966113647937\\\",\\\"type\\\":\\\"waba\\\",\\\"tenantId\\\":18,\\\"chatgptModel\\\":null,\\\"wabaVersion\\\":\\\"25.0\\\",\\\"status\\\":\\\"CONNECTED\\\",\\\"ignoreBussinesHours\\\":\\\"disabled\\\",\\\"fbPageId\\\":null,\\\"pixDefaultKey\\\":null,\\\"pixDefaultType\\\":null,\\\"pixDefaultName\\\":null,\\\"pixDefaultMessage\\\":null,\\\"hybridMode\\\":\\\"coexistence\\\"}}}\"}","[2026-11-04 19:12:17] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 1290.42, \"phone\": \"5547920007078\", \"number\": \"5547920007078\", \"ticketId\": 40799, \"messageId\": \"wamid.HBgNNTU0NzkyMDAwNzA3OBUCABIYFjNFQjA0NjQ4QzRENTcxMTZFRkJBOTIA\", \"contactName\": null, \"input_message\": \"2 - Atendente\", \"reply\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"message\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"body\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"output\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"text\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"replies\": [\"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendMessageByTicket\", \"ticketId\": 40799, \"status\": 200, \"elapsed_ms\": 865.97, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"message\\\":\\\"Message sent successfully\\\",\\\"ticketId\\\":40799,\\\"messageId\\\":\\\"821e04dc-b401-4203-91b2-690f1c8ce6da\\\"}}\"}, \"multichat_queue_transfer\": {\"transferred\": true, \"ticketId\": 40799, \"queueId\": 107, \"status\": 200, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"protocol\\\":\\\"2026041116102340799\\\",\\\"id\\\":40799,\\\"status\\\":\\\"pending\\\",\\\"unreadMessages\\\":2,\\\"lastMessage\\\":\\\"2 - Atendente\\\",\\\"channel\\\":\\\"waba\\\",\\\"answered\\\":false,\\\"isGroup\\\":false,\\\"isActiveDemand\\\":false,\\\"isFarewellMessage\\\":false,\\\"queuePositionSent\\\":false,\\\"lastInteractionBot\\\":null,\\\"botRetries\\\":0,\\\"closedAt\\\":null,\\\"lastMessageAt\\\":\\\"1793819536353\\\",\\\"lastMessageReceived\\\":\\\"1793819536056\\\",\\\"rescueWindowSended\\\":false,\\\"startedAttendanceAt\\\":null,\\\"firstAssignedAt\\\":null,\\\"firstAgentReplyAt\\\":null,\\\"lastPauseAt\\\":null,\\\"totalPauseTime\\\":\\\"0\\\",\\\"isPaused\\\":false,\\\"autoPauseMode\\\":false,\\\"pauseReason\\\":null,\\\"userId\\\":null,\\\"contactId\\\":33910,\\\"whatsappId\\\":201,\\\"autoReplyId\\\":null,\\\"stepAutoReplyId\\\":null,\\\"chatFlowId\\\":null,\\\"stepChatFlow\\\":null,\\\"queueId\\\":107,\\\"tenantId\\\":18,\\\"externalRef\\\":null,\\\"mlClaimId\\\":null,\\\"parentTicketId\\\":null,\\\"sentiment\\\":null,\\\"sentimentSummary\\\":null,\\\"sentimentAnalyzedAt\\\":null,\\\"chatbotRoute\\\":null,\\\"aiAgentId\\\":null,\\\"botReopenOverride\\\":null,\\\"closedByUserId\\\":null,\\\"lmStatus\\\":false,\\\"geminiStatus\\\":false,\\\"deepseekStatus\\\":false,\\\"qwenStatus\\\":false,\\\"claudeStatus\\\":false,\\\"grokStatus\\\":false,\\\"ollamaStatus\\\":false,\\\"typebotStatus\\\":false,\\\"chatgptStatus\\\":false,\\\"dialogflowStatus\\\":false,\\\"difyStatus\\\":false,\\\"runId\\\":null,\\\"aiEngine\\\":null,\\\"outOpenHoursTries\\\":null,\\\"reasons\\\":null,\\\"value\\\":null,\\\"firstCall\\\":true,\\\"firstWarning\\\":true,\\\"lastCall\\\":false,\\\"lastCallChatbot\\\":true,\\\"chatflowTransfer\\\":false,\\\"botStopped\\\":false,\\\"typebotName\\\":null,\\\"typebotOff\\\":null,\\\"typebotRestart\\\":null,\\\"chatgptOff\\\":null,\\\"difyType\\\":null,\\\"difyOff\\\":null,\\\"difyRestart\\\":null,\\\"imported\\\":null,\\\"n8nStatus\\\":true,\\\"shared\\\":null,\\\"userIdArray\\\":null,\\\"groupUserIdArray\\\":null,\\\"contextVariables\\\":{},\\\"createdAt\\\":\\\"2026-11-04T19:10:23.616Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:12:16.426Z\\\",\\\"pendingEvaluation\\\":false,\\\"contact\\\":{\\\"id\\\":33910,\\\"name\\\":\\\"manu\\\",\\\"number\\\":\\\"5547920007078\\\",\\\"lid\\\":null,\\\"email\\\":\\\"\\\",\\\"profilePicUrl\\\":null,\\\"pushname\\\":\\\"manu\\\",\\\"telegramId\\\":null,\\\"messengerId\\\":null,\\\"webchatId\\\":null,\\\"instagramPK\\\":null,\\\"hubSms\\\":null,\\\"hubTelegram\\\":null,\\\"hubWhatsapp\\\":null,\\\"hubWidget\\\":null,\\\"hubWebchat\\\":null,\\\"hubEmail\\\":null,\\\"mercadolivreId\\\":null,\\\"hubMercadolivre\\\":null,\\\"hubTiktok\\\":null,\\\"linkedinId\\\":null,\\\"youtubeChannelId\\\":null,\\\"tiktokId\\\":null,\\\"hubLikedin\\\":null,\\\"hubOlx\\\":null,\\\"hubIfood\\\":null,\\\"hubTwitter\\\":null,\\\"hubYoutube\\\":null,\\\"kanban\\\":null,\\\"cpf\\\":null,\\\"birthdayDate\\\":null,\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"businessName\\\":null,\\\"bsuid\\\":\\\"BR.1669482907875095\\\",\\\"parentBsuid\\\":null,\\\"username\\\":null,\\\"cidade\\\":null,\\\"estado\\\":null,\\\"cep\\\":null,\\\"logradouro\\\":null,\\\"numeroEndereco\\\":null,\\\"complemento\\\":null,\\\"bairro\\\":null,\\\"isUser\\\":false,\\\"isLid\\\":false,\\\"isWAContact\\\":true,\\\"isGroup\\\":false,\\\"blocked\\\":false,\\\"chatbotBlocked\\\":false,\\\"groupUserIdArray\\\":null,\\\"aiSummary\\\":null,\\\"aiSummaryTickets\\\":null,\\\"aiSummaryGeneratedAt\\\":null,\\\"aiSummaryProvider\\\":null,\\\"aiSummaryModel\\\":null,\\\"tenantId\\\":18,\\\"queueId\\\":null,\\\"createdAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"extraInfo\\\":[],\\\"tags\\\":[],\\\"wallets\\\":[]},\\\"user\\\":null,\\\"queue\\\":{\\\"id\\\":107,\\\"queue\\\":\\\"Atendimento\\\",\\\"color\\\":\\\"#c800ff\\\"},\\\"whatsapp\\\":{\\\"id\\\":201,\\\"name\\\":\\\"API OFICIAL\\\",\\\"sendEvaluation\\\":\\\"disabled\\\",\\\"wabaId\\\":\\\"2237966113647937\\\",\\\"type\\\":\\\"waba\\\",\\\"tenantId\\\":18,\\\"chatgptModel\\\":null,\\\"wabaVersion\\\":\\\"25.0\\\",\\\"status\\\":\\\"CONNECTED\\\",\\\"ignoreBussinesHours\\\":\\\"disabled\\\",\\\"fbPageId\\\":null,\\\"pixDefaultKey\\\":null,\\\"pixDefaultType\\\":null,\\\"pixDefaultName\\\":null,\\\"pixDefaultMessage\\\":null,\\\"hybridMode\\\":\\\"coexistence\\\"}}}\"}}","[2026-11-04 19:12:17] [OUTGOING_REPLY] {\"should_send\": true, \"ignored\": false, \"total_processing_ms\": 1417.98, \"phone\": \"5547920007078\", \"number\": \"5547920007078\", \"ticketId\": 40799, \"messageId\": null, \"contactName\": null, \"input_message\": \"2 - Atendente\", \"reply\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"message\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"body\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"output\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"text\": \"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\", \"replies\": [\"Certo! J\u00e1 encaminhei a sua solicita\u00e7\u00e3o para a nossa fila de atendimento geral.\\n\\n\u23f3 Por favor, *aguarde alguns instantes* que um atendente entrar\u00e1 em contato com voc\u00ea por aqui!\"], \"pix_pause_activated\": false, \"multichat_ticket_closed\": null, \"multichat_api_dispatch\": {\"sent\": true, \"endpoint\": \"sendMessageByTicket\", \"ticketId\": 40799, \"status\": 200, \"elapsed_ms\": 1030.63, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"message\\\":\\\"Message sent successfully\\\",\\\"ticketId\\\":40799,\\\"messageId\\\":\\\"b03485e7-37e8-4768-99f8-5d686cddea60\\\"}}\"}, \"multichat_queue_transfer\": {\"transferred\": true, \"ticketId\": 40799, \"queueId\": 107, \"status\": 200, \"response\": \"{\\\"success\\\":true,\\\"data\\\":{\\\"protocol\\\":\\\"2026041116102340799\\\",\\\"id\\\":40799,\\\"status\\\":\\\"pending\\\",\\\"unreadMessages\\\":2,\\\"lastMessage\\\":\\\"2 - Atendente\\\",\\\"channel\\\":\\\"waba\\\",\\\"answered\\\":false,\\\"isGroup\\\":false,\\\"isActiveDemand\\\":false,\\\"isFarewellMessage\\\":false,\\\"queuePositionSent\\\":false,\\\"lastInteractionBot\\\":null,\\\"botRetries\\\":0,\\\"closedAt\\\":null,\\\"lastMessageAt\\\":\\\"1793819536353\\\",\\\"lastMessageReceived\\\":\\\"1793819536056\\\",\\\"rescueWindowSended\\\":false,\\\"startedAttendanceAt\\\":null,\\\"firstAssignedAt\\\":null,\\\"firstAgentReplyAt\\\":null,\\\"lastPauseAt\\\":null,\\\"totalPauseTime\\\":\\\"0\\\",\\\"isPaused\\\":false,\\\"autoPauseMode\\\":false,\\\"pauseReason\\\":null,\\\"userId\\\":null,\\\"contactId\\\":33910,\\\"whatsappId\\\":201,\\\"autoReplyId\\\":null,\\\"stepAutoReplyId\\\":null,\\\"chatFlowId\\\":null,\\\"stepChatFlow\\\":null,\\\"queueId\\\":107,\\\"tenantId\\\":18,\\\"externalRef\\\":null,\\\"mlClaimId\\\":null,\\\"parentTicketId\\\":null,\\\"sentiment\\\":null,\\\"sentimentSummary\\\":null,\\\"sentimentAnalyzedAt\\\":null,\\\"chatbotRoute\\\":null,\\\"aiAgentId\\\":null,\\\"botReopenOverride\\\":null,\\\"closedByUserId\\\":null,\\\"lmStatus\\\":false,\\\"geminiStatus\\\":false,\\\"deepseekStatus\\\":false,\\\"qwenStatus\\\":false,\\\"claudeStatus\\\":false,\\\"grokStatus\\\":false,\\\"ollamaStatus\\\":false,\\\"typebotStatus\\\":false,\\\"chatgptStatus\\\":false,\\\"dialogflowStatus\\\":false,\\\"difyStatus\\\":false,\\\"runId\\\":null,\\\"aiEngine\\\":null,\\\"outOpenHoursTries\\\":null,\\\"reasons\\\":null,\\\"value\\\":null,\\\"firstCall\\\":true,\\\"firstWarning\\\":true,\\\"lastCall\\\":false,\\\"lastCallChatbot\\\":true,\\\"chatflowTransfer\\\":false,\\\"botStopped\\\":false,\\\"typebotName\\\":null,\\\"typebotOff\\\":null,\\\"typebotRestart\\\":null,\\\"chatgptOff\\\":null,\\\"difyType\\\":null,\\\"difyOff\\\":null,\\\"difyRestart\\\":null,\\\"imported\\\":null,\\\"n8nStatus\\\":true,\\\"shared\\\":null,\\\"userIdArray\\\":null,\\\"groupUserIdArray\\\":null,\\\"contextVariables\\\":{},\\\"createdAt\\\":\\\"2026-11-04T19:10:23.616Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:12:16.426Z\\\",\\\"pendingEvaluation\\\":false,\\\"contact\\\":{\\\"id\\\":33910,\\\"name\\\":\\\"manu\\\",\\\"number\\\":\\\"5547920007078\\\",\\\"lid\\\":null,\\\"email\\\":\\\"\\\",\\\"profilePicUrl\\\":null,\\\"pushname\\\":\\\"manu\\\",\\\"telegramId\\\":null,\\\"messengerId\\\":null,\\\"webchatId\\\":null,\\\"instagramPK\\\":null,\\\"hubSms\\\":null,\\\"hubTelegram\\\":null,\\\"hubWhatsapp\\\":null,\\\"hubWidget\\\":null,\\\"hubWebchat\\\":null,\\\"hubEmail\\\":null,\\\"mercadolivreId\\\":null,\\\"hubMercadolivre\\\":null,\\\"hubTiktok\\\":null,\\\"linkedinId\\\":null,\\\"youtubeChannelId\\\":null,\\\"tiktokId\\\":null,\\\"hubLikedin\\\":null,\\\"hubOlx\\\":null,\\\"hubIfood\\\":null,\\\"hubTwitter\\\":null,\\\"hubYoutube\\\":null,\\\"kanban\\\":null,\\\"cpf\\\":null,\\\"birthdayDate\\\":null,\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"businessName\\\":null,\\\"bsuid\\\":\\\"BR.1669482907875095\\\",\\\"parentBsuid\\\":null,\\\"username\\\":null,\\\"cidade\\\":null,\\\"estado\\\":null,\\\"cep\\\":null,\\\"logradouro\\\":null,\\\"numeroEndereco\\\":null,\\\"complemento\\\":null,\\\"bairro\\\":null,\\\"isUser\\\":false,\\\"isLid\\\":false,\\\"isWAContact\\\":true,\\\"isGroup\\\":false,\\\"blocked\\\":false,\\\"chatbotBlocked\\\":false,\\\"groupUserIdArray\\\":null,\\\"aiSummary\\\":null,\\\"aiSummaryTickets\\\":null,\\\"aiSummaryGeneratedAt\\\":null,\\\"aiSummaryProvider\\\":null,\\\"aiSummaryModel\\\":null,\\\"tenantId\\\":18,\\\"queueId\\\":null,\\\"createdAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"updatedAt\\\":\\\"2026-11-04T19:10:23.538Z\\\",\\\"extraInfo\\\":[],\\\"tags\\\":[],\\\"wallets\\\":[]},\\\"user\\\":null,\\\"queue\\\":{\\\"id\\\":107,\\\"queue\\\":\\\"Atendimento\\\",\\\"color\\\":\\\"#c800ff\\\"},\\\"whatsapp\\\":{\\\"id\\\":201,\\\"name\\\":\\\"API OFICIAL\\\",\\\"sendEvaluation\\\":\\\"disabled\\\",\\\"wabaId\\\":\\\"2237966113647937\\\",\\\"type\\\":\\\"waba\\\",\\\"tenantId\\\":18,\\\"chatgptModel\\\":null,\\\"wabaVersion\\\":\\\"25.0\\\",\\\"status\\\":\\\"CONNECTED\\\",\\\"ignoreBussinesHours\\\":\\\"disabled\\\",\\\"fbPageId\\\":null,\\\"pixDefaultKey\\\":null,\\\"pixDefaultType\\\":null,\\\"pixDefaultName\\\":null,\\\"pixDefaultMessage\\\":null,\\\"hybridMode\\\":\\\"coexistence\\\"}}}\"}}","[2026-11-05 12:11:19] [SESSIONS_RELEASED] {\"count\": 1}","[2026-11-05 20:24:40] [WABA_BUTTONS_TOGGLE] {\"use_waba_buttons\": false}","[2026-11-05 20:24:42] [WABA_BUTTONS_TOGGLE] {\"use_waba_buttons\": true}"]}
